TERMS OF SERVICE

Last updated March 30, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Glen Technologies Limited ('Company', 'we', 'us', or 'our'), a company registered in the United Kingdom at 66 Paul Street, London EC2A 4NA. Our VAT number is GB513939969.

We operate the website http://www.joinglen.com (the 'Site'), the mobile application Glen Fitness (the 'App'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and Glen Technologies Limited, concerning your access to and use of the Services. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

ELIGIBILITY & AGE REQUIREMENTS

You must be at least 16 years of age to use our Services. You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to purchase our paid Services or subscriptions. Persons under the age of 16 are strictly prohibited from using or registering for the Services.

TABLE OF CONTENTS

  1. OUR SERVICES
  2. INTELLECTUAL PROPERTY RIGHTS
  3. THIRD-PARTY SERVICES & WEARABLES
  4. PURCHASES, SUBSCRIPTIONS, AND REFUNDS
  5. PROHIBITED ACTIVITIES
  6. USER GENERATED CONTRIBUTIONS
  7. MOBILE APPLICATION LICENCE & APP STORES
  8. PRIVACY POLICY
  9. TERM AND TERMINATION
  10. GOVERNING LAW & DISPUTE RESOLUTION
  11. DISCLAIMER & MEDICAL WAIVER
  12. LIMITATIONS OF LIABILITY
  13. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. The Services are not tailored to comply with industry-specific regulations (e.g., HIPAA in the United States), so if your interactions would be subjected to such laws, you may not use the Services.

2. INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, exercise data, workouts, programs, and graphics in the Services (collectively, the 'Content').

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services solely for your personal, non-commercial use. You shall not modify, make derivative works of, disassemble, decompile, or reverse engineer any part of the Services.

3. THIRD-PARTY SERVICES & WEARABLES

In order to optimize your experience, you may elect to link your social media accounts, wearable fitness devices (e.g., Apple Watch, Fitbit, Garmin), health applications (e.g., Apple HealthKit, Google Fit), or other programs (collectively, "Third-Party Services").

By linking such Third-Party Services with your account, you represent that you are authorized to access and link them, and you expressly authorize us to utilize and share data received from them in accordance with our Privacy Policy. We do not endorse, warrant, or assume liability for the accuracy, functionality, or security of any Third-Party Services or the hardware associated with them.

4. PURCHASES, SUBSCRIPTIONS, AND REFUNDS

Subscriptions and Auto-Renewal

Your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge. You can cancel your subscription at any time by logging into your account settings or via the applicable App Store. Cancellation prevents auto-renewal but does not retroactively refund the current cycle.

Return/Refunds Policy

UK and EU Consumers (Statutory Rights Waiver): Under the UK Consumer Contracts Regulations and the EU Consumer Rights Directive, you generally have a 14-day "Cooling-off Period" to cancel digital contracts. However, by purchasing a subscription and opting to access the digital content (workouts, app functionality) immediately, you expressly consent to the immediate performance of the contract and acknowledge that you lose your statutory right of withdrawal once access to the digital content has begun.

General Refund Policy & App Stores: For users outside the UK/EU, or where the cooling-off period is waived, all sales are final. Purchases made via the Apple App Store or Google Play Store are entirely subject to the respective store's refund policies and must be requested directly through Apple or Google.

5. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. You agree that you will not:

  • Use automated systems, software, or technical means (spiders, robots, scrapers) to extract, download, or scrape exercise data, video content, or programs from the Services.
  • Share premium videos, workouts, or programs accessed through the Service with any third parties or non-subscribers.
  • Upload viruses, Trojan horses, or other material that interferes with the app's functionality.
  • Use the Services as part of any effort to compete with us or for any commercial enterprise.

6. USER GENERATED CONTRIBUTIONS

If you post or upload content (reviews, profile images, comments), you automatically grant us an unrestricted, unlimited, worldwide, royalty-free licence to use, copy, reproduce, display, and distribute such Contributions. You warrant that your Contributions do not infringe on the intellectual property or privacy rights of any third party.

7. MOBILE APPLICATION LICENCE & APP STORES

If you access the Services via an App obtained from the Apple App Store or Google Play Store ("App Distributors"):

  • You acknowledge that these Terms are between you and us, not the App Distributors. We, not the App Distributors, are solely responsible for the App and its content.
  • The App Distributors have no obligation whatsoever to furnish any maintenance and support services with respect to the App.
  • In the event of any third-party claim that the App infringes intellectual property rights, we, not the App Distributors, will be solely responsible for the investigation, defence, and discharge of any such claim.
  • You acknowledge that the App Distributors are third-party beneficiaries of these Terms and have the right to enforce them against you.

8. PRIVACY POLICY

We care about data privacy and security, especially regarding your health and fitness data. Please review our Privacy Policy: https://www.joinglen.com/privacypolicy. By using the Services, you agree to be bound by our Privacy Policy.

9. TERM AND TERMINATION

These Legal Terms remain in full force while you use the Services. We may, without liability, suspend or terminate your account at any time for any reason, including for any use of the Services in violation of these Terms.

10. GOVERNING LAW & DISPUTE RESOLUTION

These Legal Terms are governed by and interpreted following the laws of the United Kingdom. If your habitual residence is in the EU, you additionally possess the protection provided by obligatory provisions of consumer law in your country of residence.

Arbitration & Class Action Waiver (US & International): To the fullest extent permitted by applicable law, any dispute arising out of these Terms shall be resolved by binding arbitration. ALL CLAIMS MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. You and we waive the right to participate in a class action lawsuit or class-wide arbitration.

11. DISCLAIMER & MEDICAL WAIVER

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

FITNESS, HEALTH, AND MEDICAL DISCLAIMER

Not Medical Advice: The Services are provided for educational and informational purposes only. We are not a healthcare provider, and the Services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with your physician before starting any new fitness program.

AI & Automated Guidance Disclaimer: Our Services may incorporate automated, artificial intelligence, or algorithm-driven features that generate exercise routines or recommendations. You acknowledge that these automated outputs are for informational purposes only, may contain errors, and are not a substitute for professional coaching or medical advice. You assume all responsibility for evaluating these automatically generated suggestions.

Assumption of Risk: Engaging in physical activities involves an inherent risk of physical injury or death. By using the Services, you voluntarily assume all known and unknown risks. You are solely responsible for ensuring that your physical environment is safe and free of hazards.

12. LIMITATIONS OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES WILL BE LIMITED TO THE AMOUNTS YOU HAVE PAID TO US IN THE SIX (6) MONTHS PRIOR TO THE CLAIM.

UK/EU Consumer Exception: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused directly by our negligence, or for fraud or fraudulent misrepresentation.

13. CONTACT US

Glen Technologies Limited
66 Paul Street
London EC2A 4NA
United Kingdom
[email protected]